The relationship between employee and customer satisfaction in the balanced scorecard

DG Gouws; A Habtezion; FNS Vermaak; H P Wolmarans

Crossref Citations

1. Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Eine Metaanalyse
Torsten J. Gerpott, Mathias Paukert
German Journal of Human Resource Management: Zeitschrift für Personalforschung vol: 25 issue: 1 first page: 28 year: 2011
doi: 10.1177/239700221102500108

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South African Journal of Economic and Management Sciences | ISSN: 1015-8812 (PRINT) | ISSN: 2222-3436 (ONLINE)