Relationship intention and satisfaction following service recovery: The mediating role of perceptions of service recovery in the cell phone industry

L Kruger; P Mostert; LT De Beer

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Crossref Citations

1. The antecedents and postcedents of satisfaction in business-to-business relationships in South Africa
Mornay Roberts-Lombard, Mercy Mpinganjira, Goran Svensson
South African Journal of Business Management vol: 50 issue: 1 year: 2019
doi: 10.4102/sajbm.v50i1.212

2. Mediating effects of service recovery on liner shipping users
Shih-Liang Chao, Ru-Yan Lin, Yu-Han Sun
Transport Policy vol: 84 first page: 40 year: 2019
doi: 10.1016/j.tranpol.2018.12.016

3. Service recovery satisfaction and customer commitment in the airline business
Rosemary Matikiti, Mercy Mpinganjira, Mornay Roberts-Lombard
African Journal of Economic and Management Studies vol: 11 issue: 1 first page: 91 year: 2020
doi: 10.1108/AJEMS-01-2019-0005

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South African Journal of Economic and Management Sciences | ISSN: 1015-8812 (PRINT) | ISSN: 2222-3436 (ONLINE)