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Crossref Citations

1. The antecedents and postcedents of satisfaction in business-to-business relationships in South Africa
Mornay Roberts-Lombard, Mercy Mpinganjira, Goran Svensson
South African Journal of Business Management  vol: 50  issue: 1  year: 2019  
doi: 10.4102/sajbm.v50i1.212

2. Mediating effects of service recovery on liner shipping users
Shih-Liang Chao, Ru-Yan Lin, Yu-Han Sun
Transport Policy  vol: 84  first page: 40  year: 2019  
doi: 10.1016/j.tranpol.2018.12.016

3. Service recovery satisfaction and customer commitment in the airline business
Rosemary Matikiti, Mercy Mpinganjira, Mornay Roberts-Lombard
African Journal of Economic and Management Studies  vol: 11  issue: 1  first page: 91  year: 2020  
doi: 10.1108/AJEMS-01-2019-0005