Relationship intention and satisfaction following service recovery: The mediating role of perceptions of service recovery in the cell phone industry

L Kruger; P Mostert; LT De Beer

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1. The antecedents and postcedents of satisfaction in business-to-business relationships in South Africa
Mornay Roberts-Lombard, Mercy Mpinganjira, Goran Svensson
South African Journal of Business Management vol: 50 issue: 1 year: 2019
doi: 10.4102/sajbm.v50i1.212

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South African Journal of Economic and Management Sciences | ISSN: 1015-8812 (PRINT) | ISSN: 2222-3436 (ONLINE)