Original Research

The information technology role in supplier-customer information-sharing in the supply chain management of South African small and medium-sized enterprises

Kenneth M. Mathu
South African Journal of Economic and Management Sciences | Vol 22, No 1 | a2256 | DOI: https://doi.org/10.4102/sajems.v22i1.2256 | © 2019 Kenneth M. Mathu | This work is licensed under CC Attribution 4.0
Submitted: 18 December 2017 | Published: 26 March 2019


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Abstract

Background: The study background looked at the advent of supply chain management in the last generation which ushered in technology that drives information-sharing within, and across enterprises. The information flow facilitates synchronisation of business activities, such as relationship-building, supply chain management among others.

Aim: The aim of the study was to investigate how information technology (IT) application in the South African small and medium-sized enterprises (SMEs) enhanced supplier-customer information sharing.

Setting: Interviews were conducted with SMEs samples that comprised mixed owner-managers from food, and general trading SMEs in Gauteng Province of South Africa.

Methods: A qualitative research methodology was used, and a non-probability sampling process was pursued.

Results: The results indicated that IT application in the South African SMEs enhanced supplier-customer information-sharing, as it improved interaction through supply chain collaboration and integration.

Conclusion: The conclusion of the study highlighted that IT application in enterprises as obtained from South African SMEs enhanced supplier-customer information-sharing.


Keywords

Collaboration; information sharing; information technology; integration; small and medium enterprises; supplier-customer; supply chain management.

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