Original Research

The information technology role in supplier-customer information-sharing in the supply chain management of South African small and medium-sized enterprises

Kenneth M. Mathu
South African Journal of Economic and Management Sciences | Vol 22, No 1 | a2256 | DOI: https://doi.org/10.4102/sajems.v22i1.2256 | © 2019 Kenneth M. Mathu | This work is licensed under CC Attribution 4.0
Submitted: 18 December 2017 | Published: 26 March 2019

About the author(s)

Kenneth M. Mathu, Gordon Institute of Business Science, University of Pretoria, Johannesburg, South Africa


Background: The study background looked at the advent of supply chain management in the last generation which ushered in technology that drives information-sharing within, and across enterprises. The information flow facilitates synchronisation of business activities, such as relationship-building, supply chain management among others.

Aim: The aim of the study was to investigate how information technology (IT) application in the South African small and medium-sized enterprises (SMEs) enhanced supplier-customer information sharing.

Setting: Interviews were conducted with SMEs samples that comprised mixed owner-managers from food, and general trading SMEs in Gauteng Province of South Africa.

Methods: A qualitative research methodology was used, and a non-probability sampling process was pursued.

Results: The results indicated that IT application in the South African SMEs enhanced supplier-customer information-sharing, as it improved interaction through supply chain collaboration and integration.

Conclusion: The conclusion of the study highlighted that IT application in enterprises as obtained from South African SMEs enhanced supplier-customer information-sharing.


Collaboration; information sharing; information technology; integration; small and medium enterprises; supplier-customer; supply chain management.


Total abstract views: 3142
Total article views: 5285


Crossref Citations

1. Role of service providers in ensuring effective service delivery in Mangaung Metropolitan Municipality
Joseph M. Ruwanika, Tafadzwa C. Maramura
Cogent Business & Management  vol: 11  issue: 1  year: 2024  
doi: 10.1080/23311975.2024.2315695