Original Research

CSIR the motivational role of interactive control in the research sector: a case study

Kurt Sartorius, Neil Trollip, Carolyn Eitzen, Enrico Uliana
South African Journal of Economic and Management Sciences | Vol 14, No 4 | a27 | DOI: https://doi.org/10.4102/sajems.v14i4.27 | © 2011 Kurt Sartorius, Neil Trollip, Carolyn Eitzen, Enrico Uliana | This work is licensed under CC Attribution 4.0
Submitted: 11 June 2010 | Published: 06 December 2011

About the author(s)

Kurt Sartorius, University of Witwatersrand, South Africa
Neil Trollip, Centre for Scientific and Industrial Research, South Africa
Carolyn Eitzen, University of the Witwatersrand
Enrico Uliana, University of the Witwatersrand

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Abstract

Performance measurement in the public research sector is complex because of the need to configure stakeholder expectations with operational efficiency. The paper investigates the appropriateness of a performance measurement framework (PMF) in a state controlled research organization in South Africa. A case study method, combined with a survey, is used to test the research questions. The results indicate that the public sector PMF incorporated a checklist of critical success factors, it was sustainable and performance measures had been developed for all the stakeholders. Furthermore, the results indicated that the PMF had facilitated the achievement of the division’s strategic objectives, as well as ancillary objectives like motivation, learning and decision making at a local operations level. Finally, the results suggest that it may be possible to create a generic form of public sector research PMF that is based on the balanced scorecard.


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