Original Research

Intra project team disagreement, conflict communications, and team performance in cross-functional new product teams: A decision-making quality perspective

Tsun Jin Chang, Shang-Pao Yeh
South African Journal of Economic and Management Sciences | Vol 17, No 1 | a664 | DOI: https://doi.org/10.4102/sajems.v17i1.664 | © 2014 Tsun Jin Chang, Shang-Pao Yeh | This work is licensed under CC Attribution 4.0
Submitted: 18 June 2013 | Published: 11 February 2014

About the author(s)

Tsun Jin Chang, Shih Chien University, China
Shang-Pao Yeh, I-Shou University, China

Full Text:

PDF (764KB)


This paper develops and examines a model of the antecedents and consequences of decision-making comprehensiveness during the new product development process. This model firstly suggests a concave relationship between intrateam task disagreement and decision-making comprehensiveness. It also conjectures that conflict communications influence the effectiveness of decision-making comprehensiveness on new product teams’ performance. An empirical test of the proposed framework involves a survey of 220 cross-functional new product teams. The findings show that an inverse U-shaped relationship exists between intrateam task disagreement and decision-making comprehensiveness. It also indicates that collaborative communication has a negative effect on innovativeness, whereas contentious communication adversely affects constraint adherence. However, decision-making comprehensiveness partially moderates the relationships between conflict communications and team performance. Some managerial and research implications of the findings were also discussed in this study.


No related keywords in the metadata.


Total abstract views: 4461
Total article views: 3519

Crossref Citations

No related citations found.