Original Research

Effects of intellectual capital on qualitative and quantitative performance: Evidence from Turkey

Gökan Özer, Ercan Ergun, Osman Yılmaz
South African Journal of Economic and Management Sciences | Vol 18, No 2 | a669 | DOI: https://doi.org/10.4102/sajems.v18i2.669 | © 2015 Gökan Özer, Ercan Ergun, Osman Yılmaz | This work is licensed under CC Attribution 4.0
Submitted: 18 June 2013 | Published: 28 May 2015

About the author(s)

Gökan Özer, Gebze Institute of Technology, Turkey
Ercan Ergun, Gebze Institute of Technology, Turkey
Osman Yılmaz, Mersin Metropolitan Municipality, Turkey

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Intellectual capital is among the new, advanced management notions developed to overcome the inadequacy of previous administrations, to adapt to new situations and forge ahead of the competition. Intellectual capital means the information, experience and skills that offer advantage in competition and reveal the values existing within the structure of an enterprise. These values also exist in the relationship between  the enterprise and the environment  and  with the employees. Although some research studies on intellectual capital (IC) have been conducted, to date no research has been carried out on the effects of IC on qualitative and quantitative organizational performance. For this reason, IC and its effects on firm performance (both qualitative and quantitative) were evaluated in this study. Following the evaluation of the intellectual capital and its sub-elements, the differentiation of the sub-elements is made. Then the reliability and validity of these sub-factors are calculated. The intellectual capital model has been tested by the structural equality model (SEM).  According to research results, IC explains 92  per cent of a firm’s performance. The effect of IC on qualitative performance is 0,84, while on quantitative performance it is 0,72. RC impresses qualitative performance with coefficient 0,94, quantitative performance with coefficient 0,60; HC impresses qualitative performance with coefficient 0,92, quantitative performance with coefficient 0,54 less; SC impresses qualitative performance with coefficient 0,90, quantitative performance with coefficient 0,53. According to the results of the research, IC affects both the qualitative and the quantitative performance of firms by supplying extensive knowledge to the managers.


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