Author Details

Mostert, P, University of Pretoria, South Africa

Vol 18, No 4 (2015) - Original Research
Relationship intention and satisfaction following service recovery: The mediating role of perceptions of service recovery in the cell phone industry
Abstract PDF

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South African Journal of Economic and Management Sciences | ISSN: 1015-8812 (PRINT) | ISSN: 2222-3436 (ONLINE)