An assessment of consumers’ subconscious responses to frontline employees’ attractiveness in a service failure and recovery situation

Christo Boshoff

Crossref Citations

1. The use of electrodermal activity (EDA) measurement to understand consumer emotions – A literature review and a call for action
Delphine Caruelle, Anders Gustafsson, Poja Shams, Line Lervik-Olsen
Journal of Business Research vol: 104 first page: 146 year: 2019
doi: 10.1016/j.jbusres.2019.06.041

African Online Scientific Information Systems (Pty) Ltd t/a AOSIS
Reg No: 2002/002017/07
International Tel: +27 21 975 2602
5 Hafele Street, Durbanville, Cape Town, 7550, South Africa
publishing(AT)aosis.co.za replace (AT) with @

All articles published in this journal are licensed under the Creative Commons Attribution 4.0 International (CC BY 4.0) license, unless otherwise stated.
Website design & content: ©2024 AOSIS (Pty) Ltd. All rights reserved. No unauthorised duplication allowed.
By continuing to use this website, you agree to our Privacy Policy, Terms of Use and Security Policy.

________

Subscribe to our newsletter

Get specific, domain-collection newsletters detailing the latest CPD courses, scholarly research and call-for-papers in your field.

South African Journal of Economic and Management Sciences | ISSN: 1015-8812 (PRINT) | ISSN: 2222-3436 (ONLINE)