Original Research
The changing role of the travel intermediary
South African Journal of Economic and Management Sciences | Vol 3, No 2 | a2611 |
DOI: https://doi.org/10.4102/sajems.v3i2.2611
| © 2018 B. Lubbe
| This work is licensed under CC Attribution 4.0
Submitted: 05 July 2018 | Published: 30 June 2000
Submitted: 05 July 2018 | Published: 30 June 2000
About the author(s)
B. Lubbe, Department of Tourism Management, University of Pretoria, South AfricaFull Text:
PDF (839KB)Abstract
This article gives an overview of the changes and developments in the travel industry and the way travel intermediaries like travel agents are responding to them. These changes include the deregulation of airlines and the advent of global distribution systems, the pressure from airlines for lower distribution costs, rapid and fundamental changes in technology and consumer preferences. The responses by travel agents include rapid integration and consolidation within the industry, the use of technology to streamline operations and expand market reach, and the review of traditional revenue models to make way for new approaches to revenue generation. In conclusion, some future scenarios for both leisure and corporate travel distribution are outlined.
Keywords
No related keywords in the metadata.
Metrics
Total abstract views: 1359Total article views: 613
Crossref Citations
1. Travel agencies’ role in gastronomy tourism development and a gastronomy tour example
Feray YENTÜR, Cengiz DEMİR
Journal of Tourism Leisure and Hospitality vol: 4 issue: 2 first page: 9 year: 2022
doi: 10.48119/toleho.1175826