For full functionality, including active links, we recommend downloading the PDF. Certain interactive features may not operate within the embedded viewer.
Download this PDF file

 

Crossref Citations

1. Consumer complaint intentions: the impact of general and specific self-confidence
Emrah Oney, Iman Aghaei
Journal of Marketing Analytics  vol: 12  issue: 2  first page: 390  year: 2024  
doi: 10.1057/s41270-022-00203-5

2. A Review on Apparel Fashion Trends, Visual Merchandising and Fashion Branding
Sonkar P. Akhilendra, Muthusamy Aravendan
Intelligent Information Management  vol: 15  issue: 03  first page: 120  year: 2023  
doi: 10.4236/iim.2023.153007

3. The right to be heard and to be understood: a conceptual framework for consumer protection in emerging economies
Suné Donoghue, Helena M. De Klerk
International Journal of Consumer Studies  vol: 33  issue: 4  first page: 456  year: 2009  
doi: 10.1111/j.1470-6431.2009.00773.x

4. Differences between Black and White South Africans in product failure attributions, anger and complaint behaviour
Suné Donoghue, Nina Strydom, Lynda Andrews, Robin Pentecost, Helena M de Klerk
International Journal of Consumer Studies  vol: 40  issue: 3  first page: 257  year: 2016  
doi: 10.1111/ijcs.12250