The influence of “buffering” variables on clients’ willingness to engage in dysfunctional behavior after a service failure

Christo Boshoff

Crossref Citations

1. Discriminant validity of the customer-based corporate reputation scale: some causes for concern
Lăcrămioara Radomir, Ovidiu I. Moisescu
Journal of Product & Brand Management vol: 29 issue: 4 first page: 457 year: 2019
doi: 10.1108/JPBM-11-2018-2115

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South African Journal of Economic and Management Sciences | ISSN: 1015-8812 (PRINT) | ISSN: 2222-3436 (ONLINE)