Author Details

van Tonder, Estelle, School of Management Sciences, Faculty of Economic and Management Sciences, North-West University, South Africa

Vol 21, No 1 (2018) - Original Research
New perspectives on the role of customer satisfaction and commitment in promoting customer citizenship behaviours
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South African Journal of Economic and Management Sciences | ISSN: 1015-8812 (PRINT) | ISSN: 2222-3436 (ONLINE)